Appendix: DNIS Number for Operator Connect / Microsoft Calling Plan

To use a DNIS number that supports Operator Connect or Microsoft Calling plan, make sure you have a designated Microsoft Teams user for it. If not, do the following:

1.

Create a new Teams user and assign them a Teams phone license.

2.

Make sure the user is visible within the Microsoft Teams Admin Center:

3.

Assign the Operator Connect/ Calling Plan number to the new user. Each Microsoft Teams user can be associated with one DNIS number.

4.

Make sure that the calling policy that is assigned to this user has the “SIP devices can be used for calls” enabled.

5.

When done, proceed to configure this phone number's flow settings, for details, see Adding a Flow Setting.