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This document is subject to change without notice.
Date Published: October-21-2024
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Related Documentation
|
Document Name |
|---|
Document Revision Record
|
LTRT |
Description |
|---|---|
|
28841 |
Initial document release for Ver. 10. |
|
28842 |
Real-time Dashboard Reporting added. |
|
28843 |
Managing Departments and Adding a Call Queue sections updated; removed Freeing Bindings, App Reports, Sending a VocaNOM App Invitation sections. |
|
28844 |
Changes for Ver. 10.1 including Configuring Telephony settings. |
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28845 |
Major changes for Ver. 10.3. |
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28846 |
Access Management section added ; extended Supervisors' capabilities with new fields in the Configuring Call Queues and Workers sections. |
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28847 |
Journey Manager Report added to Call Queue Reports and Interaction Center Reports. |
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28848 |
Updated to Ver. 11.0; Interaction Manager added. |
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28849 |
Updated to Ver. 11.1; In-Queue settings: Callback, Position in Queue and more. New Webchat features |
Software Revision Record
|
Software Revision |
Release Date |
|---|---|
|
10 |
April 2022 |
|
10.0.2 |
July 2022 |
|
10.1 |
December 2022 |
|
10.2 |
June 2023 |
|
10.3 |
September 2023 |
|
10.4 |
December 2023 |
|
10.5 |
January 2024 |
|
11.0 |
April 2024 |
|
11.1 |
August 2024 |