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Voca CIC Administrator's Guide Version 11.3 - AudioCodes
Notice
Introduction
Getting Started
Managing Contacts
Managing Departments
Flow Designer
Configuration
Adding a Voice Prompt
configuring-interaction-manager
Configuring Menu Settings
Configuring Routing
Defining Working Hours
Defining Events and Holidays
System Settings
Access Management
Dialplan Settings
Producing Reports
Actions
Call Dispositions
Appendix: DNIS Number for Operator Connect / Microsoft Calling Plan
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Configuration
This section describes how to configure the following:
■
Interaction Manager
■
Prompts
■
Menu Settings
■
Flow Settings
■
Routing
■
Working Hours
■
Events & Holidays
■
System Settings
■
Access Management
■
Dial Plan Settings
www.audiocodes.com