Configuring Omnichannel Email for SMTP & IMAP
Configure your SMTP & IMAP server so that email interactions can be managed by Voca.
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To configure email settings for SMTP & IMAP: |
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1.
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Open the System Settings page (Configuration > System Settings > Omnichannel); the following appears: |
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2.
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From the ‘Server Type’ drop-down list, select SMTP & IMAP; the following appears: |
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3.
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Under SMPT, in the 'Server Address' field, type the URL of the email server. It can include an FQDN or IP address. |
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4.
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Select the 'TLS' check box if the email server uses TLS. |
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5.
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In the 'Port' field, type the port ('25' or '587') used for the email server. |
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6.
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In the 'Username' field, type the username for the email address you’re using. |
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7.
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In the 'Password' field, type the password for the email address you’re using. |
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8.
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In the 'From Address' field, type the address from where the email is to be sent. |
To complete the integration with your email channel, make sure that you configure the PowerShell commands described in Adding Email Interactions, on the customer’s Azure Tenant to enable email interaction with a specific email mailbox.
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10.
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Under IMAP, in the 'Server Address' field, type the URL of the email server. It can include an FQDN or IP address. |
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11.
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Select the 'TLS' check box if the email server uses TLS. |
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12.
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In the 'Port' field, type the port ('25' or '587') used for the email server. |
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13.
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In the 'Username' field, type the username for the email address you’re using. |
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14.
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In the 'Password' field, type the password for the email address you’re using. |