Data Export

The procedure below describes how to extract interaction raw data records from Voca CIC.

➢

To export data:

1.

Open the System Settings page (Configuration > System Settings):

2.

Click the toggle button to enable the Data Export feature.

3.

From the Data Refresh Rate’ drop-down list, choose the intervals in which new data will be downloaded (as a compressed ‘.tar’ file containing multiple CSV files) to the storage platform defined below.

4.

From the 'Storage' drop-down list, select one of the following:

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Bring Your Own Storage: enables Voca CIC to automatically download interaction records to your designated storage.

i.

In the ‘Connection String’ field, enter the connection string.

ii.

In the ‘Container Name’ field, enter the container name.

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Voca Storage: uses Voca’s storage for extracting interaction records.

◆

Click the Generate Key button to generate a token in UUID format, which can be used to authorize the request to download files using the API.

5.

Click Save Changes.