Editing Webchat Interaction Settings

The procedure below describes how to edit Webchat Interaction Settings.

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To edit a Webchat Interaction Setting:

1.

Open the Chat Interaction Settings page (Configuration > Interaction Manager > Chat); the following appears:

2.

Select the webchat interaction that you want to edit.

3.

From the ‘Actions’ drop-down menu, choose Edit Chat Settings; the following appears:

4.

Edit the fields you want to change.

5.

Click Save Changes.