Interaction Center Reports - Voice
You can generate the following Voice Interaction Center historical reports:
| ■ | Journey Manager |
| ■ | Worker Activity Report |
| ■ | Queue Activity Report |
| ■ | Abandoned Call Detail Activity Report |
| ■ | Worker Call Report |
| ■ | Worker State Summary Report |
| ■ | Worker Login-Logout Report |
| ■ | Worker State Detail Report |
| ■ | Callback Detail Report |
| ■ | Callback Summary Report |