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Voca CIC Administrator's Guide Version 12.2.1 - AudioCodes
Notice
Introduction
Getting Started
Managing Contacts
Managing Departments
Flow Designer
Configuration
Producing Reports
Call Queue Reports
Interaction Center Reports
Report Scheduler
Interaction Center Reports - Voice
Interaction Center Reports - Email
Worker Activity Report
Queue Activity Report
Worker Report
Interaction Center Reports - Chat
Real-Time Dashboard
IVR Reports
Actions
Call Dispositions
Appendix: DNIS Number for Operator Connect / Microsoft Calling Plan
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Interaction Center Reports - Email
You can generate the following Email Interaction Center historical reports:
■
Worker Activity Report
■
Queue Activity Report
■
Worker Report
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