Reserved Variables

Reserved variables are fixed variables that control specific call behaviors when used within the Set Variable building block. By setting them in your flow using the Set Variable building block, you can override specific default behaviors during a call.

DISABLE_REC

Controls whether a call is recorded, regardless of the assigned agent's recording profile.

Example use case

During an IVR flow, the caller can be prompted via DTMF to consent to call recording. If the caller does not consent, use this variable to prevent recording when the call is routed to an agent.

Values	Behavior
“true”, “True”, “1”, “yes” or any non-empty string	Disables call recording, even if the caller reaches an agent whose profile is set to record calls.
"false", "FALSE", "0", or any empty string	Allows call recording if the caller reaches an agent whose profile is set to record calls.

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To apply this variable during the call, the flow must include a Display Data block after setting this variable.

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If this variable is not set, call recording follows the agent's recording profile by default.

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This variable does not persist if the call is transferred.