Agent Click-to-Call: Make Outbound Calls Quickly to Any Phone Number in a Worker’s Browser

The new Voca CIC Click-to-Call browser extension allows Workers to click and make an outbound call on any phone number shown in their browser without manually switching apps. Workers can bypass the manual process of copying a phone number and pasting it in the Voca CIC dialer.

This dialing method is available to Workers when they are logged into the Voca CIC Worker Application and using the internet browser with the Voca CIC Click-to-Call extension.

Impact on User and Administrator Experience

The Voca CIC Click-to-Call browser extension is enabled automatically for Workers when they log into the Worker Application. When a Worker uses the Voca CIC Click-to-Call dialing method, the call originates, stays, and ends in Voca CIC, along with reporting for Supervisors to monitor.