Queue Name as Default Caller ID in Phonebook

Phonebook within the Voca CIC Worker Application now uses queue name as the default caller ID for outbound calls. When agents make outbound calls, whether internal or external, the recipient sees the queue name instead of personal office extensions. This helps recipients understand which team is calling them. For example, when an IT support agent calls back about a ticket, the caller ID shows "IT Support" rather than the agent's extension.