Optional Integration with Customer-Owned Azure Cognitive Services

Until now, Microsoft Azure Cognitive Services—used for Text-to-Speech (TTS), Speech-to-Text (STT), and IVA call flows—were bundled into the Voca CIC license via AudioCodes’ managed subscription. While this ensured a fully integrated experience, it also contributed to a higher license cost.

Starting with version 11.4, Voca CIC introduced the option for customers to bring their own Azure Text-to-Speech service. With this version 12 release, that flexibility now extends to Speech-to-Text as well.

Customers can now connect their own Azure Cognitive Services account to Voca CIC for both Text-to-Speech and Speech-to-Text, enabling a more customizable setup. For customers preferring a fully managed experience, the built-in AudioCodes subscription for Azure AI Cognitive Services remains available.