Replying to an Email

When you open an email, you can reply to the customer by typing an answer or by inserting a predefined answer from a template called Conversation Templates. If you use a predefined answer, you can also edit it to suit the email's content.

➢

To reply to an email:

1.

Open the email.

2.

Typing an answer manual:

a.

In the email body, type an answer.

b.

Click Reply.

3.

Using a predefined answer:

a.

Click the Conversation Templates button located below the email; the Conversation Templates dialog box appears:

b.

Select the relevant template, and then click Select; the predefined answer appears in the email content.

c.

(Optional) Edit the inserted predefined answer.

d.

Click Send.