Assigning Hybrid Workers

Hybrid Workers can receive calls via Microsoft Teams instead of the Worker app, while still enjoying the contact center routing features.

Supervisors can switch their workers to hybrid workers by configuring their worker device to Teams.

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To assign a worker as a hybrid worker:

1.

Click the Hybrid Workers tab.

2.

Locate the relevant worker.

3.

Under Device, select Worker App for regular workers or Teams for hybrid workers.