Making a Call to a Phonebook Contact

You can call a contact (customer) that is listed in your organization's phonebook.

➢ To make a call using phonebook:
1. Click the   icon located in the top-right of the window.
2. Select the Phonebook tab; the contact list appears:

Each contact is displayed with its Teams presence status and organizational role ("Contact" or "Worker"), as shown in the following example:

A "Contact" is a Teams user that is defined in the Voca CIC Contacts section in the Admin interface. A "Worker" is a user that is defined in the Voca CIC Worker section in the Admin interface.

3. In the search field, type the name of the contact that you want to call.
4. Dial the contact by doing one of the following:
● Click the A screenshot of a phone number Description automatically generated icon to call the contact's office extension.
● Click the A screenshot of a phone number Description automatically generated icon to call the contact's mobile.