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Voca Conversational Interaction Center Worker & Supervisor Application - AudioCodes
Notice
Introduction
Logging into Voca CIC Worker Application
Main Window
Voice Channel Interactions
Email Channel Interactions
Webchat Channel Interactions
Viewing Queue Statistics Supervisor
Viewing Missed Call Queues
Team Management for Supervisors
Accessing Teams Management
Worker Groups
Live Monitoring of Workers
Signing Out Workers
Managing Queues
Assigning Hybrid Workers
Logging Out of Worker Application
You are here:
Worker Groups
See:
■
Live Monitoring of Workers
■
Signing out Workers
■
Manage Queues
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