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Information contained in this document is believed to be accurate and reliable at the time of printing. However, due to ongoing product improvements and revisions, AudioCodes cannot guarantee accuracy of printed material after the Date Published nor can it accept responsibility for errors or omissions. Updates to this document can be downloaded from https://www.audiocodes.com/library/technical-documents.

This document is subject to change without notice.

Date Published: July-01-2025

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Documentation Revision Record

LTRT

Description

LTRT-27607

Initial document release for Version 1.0.

LTRT-27608

Update to Section Managing Users; syntax corrections.

LTRT-27609

Update for Unlimited Retention (Recording Profile); Update for SOD and ROD (Recording Profile). Removed section "Monitoring Onboarding Process in Live Platform". Update to 'Bring-Your-Own-Storage', Update for product name change to Interaction Insights; Filtering Interactions and Active Calls Information (Filtering by Media Type)

Added Section for Help Center links; Filtering by Recording Type; Filtering by Original Caller ID

LTRT-27610

Update to 'Licenses'; 'Viewing and Searching an Audit Trail'; Adding  a Recording Profile

LTRT-27611

Update for support for Video and Screen Sharing interactions including sections: About Interaction Insights; Features Overview; Interactions, Filtering by Media Type; Playing Back Calls with Video and Screen Sharing.

Added section Setting User Language