Notice
Information contained in this document is believed to be accurate and reliable at the time of printing. However, due to ongoing product improvements and revisions, AudioCodes cannot guarantee accuracy of printed material after the Date Published nor can it accept responsibility for errors or omissions.
This document is subject to change without notice.
Date Published: July-01-2025
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Documentation Revision Record
LTRT |
Description |
---|---|
LTRT-27607 |
Initial document release for Version 1.0. |
LTRT-27608 |
Update to Section Managing Users; syntax corrections. |
LTRT-27609 |
Update for Unlimited Retention (Recording Profile); Update for SOD and ROD (Recording Profile). Removed section "Monitoring Onboarding Process in Live Platform". Update to 'Bring-Your-Own-Storage', Update for product name change to Interaction Insights; Filtering Interactions and Active Calls Information (Filtering by Media Type) Added Section for Help Center links; Filtering by Recording Type; Filtering by Original Caller ID |
LTRT-27610 |
Update to 'Licenses'; 'Viewing and Searching an Audit Trail'; Adding a Recording Profile |
LTRT-27611 |
Update for support for Video and Screen Sharing interactions including sections: About Interaction Insights; Features Overview; Interactions, Filtering by Media Type; Playing Back Calls with Video and Screen Sharing. Added section Setting User Language |