Perform a Hard Restore

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To perform a hard restore while the phone is up and running:

1.

Long-press the HOLD key on the phone (30 seconds); the screen shown below is displayed and the device performs a restore to default factory settings.

After the restore, the phone automatically reboots and goes through the Wizard and sign-in process.

2.

Select OK; the sign-in screen is displayed (see Sign In to Your Teams Phone for more information).