Capture the Phone and Expansion Unit Screens

For this feature to work, screen capture must be enabled in the phone's device settings (Device Administration > Debugging > Screen capture). Screen capture is enabled by default.

AudioCodes' Android Device Utility allows network administrators to effectively collaborate and debug issues using the screen-capturing feature. The feature enables capturing the phone's main screen, as well as its expansion unit (in the case of the phone model with an expansion unit).

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To capture the phone screen:

Open the Android Device Utility: From the PC's Start menu, select the app icon or click the application's exe file in the folder in which you saved it.

In the 'Android Phone Address' field, enter the IP address of the device (get it by pressing the MENU hard key > About phone > Status > IP Address).

Click SSH Connect; a connection with the device is established.

Next to the field 'PC folder', click the Browse button and navigate to and select the folder to which to send the screen captures.

Make sure that the drop-down menu next to the Screen Capture button shows main.

Click the Screen Capture button; the phone's screen is captured and the screenshot is saved and sent to the folder.

On your PC, navigate to the folder and retrieve the screenshot. Default file name: screencap.png. Rename it to a name related to the screen you captured. If you don't rename it, it will be overwritten the next time you take a screenshot.

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To capture the expansion unit screen:

[Applies only to the C456HD with expansion unit] Make sure the drop-down menu next to the Screen Capture button shows sidecar. By default, the field indicates main, i.e., the phone’s main screen.

Click the Screen Capture button; the phone's sidecar screen is captured and the screenshot is saved and sent to the folder defined as shown in step 4 of the preceding procedure.

The figure below shows an example of a screenshot of the expansion unit.