Contact Details

Your login name and contact email should appear here. You can also add additional contacts from the existing customer database, or a new contact on a one-time basis for this ticket.

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Additional Information

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Customer Reference Ticket No: You may enter your internal  ticket reference number.

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Site:You may enter a site name or other site  information for reference.

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Attachments: Please attach any configuration files and/or log files you might have to the ticket before you submit the ticket. Files and Folder Operation:

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Share: Creates a public link so public network users can see the file.

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Upload: You can browse a folder and select files to be uploaded.

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Create: You can create subfolders to help isolate new captures in new folders for different dates.

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Drag and Drop: You can drag and drop from an existing window into this space to bring files in (.exe files will not be loaded, nor will they be accepted if nested in known file types such as .zip/.rar/and .iso).

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Submit: This will end the new ticket creation process and place all applicable files in the ticket. An email will be sent to all contacts on the ticket with the Ticket Number.   The current ticket status can be monitored under the Ticket History/default screen.