Overview

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Meeting the growing demand for consolidated unified communications and contact center voice services: AudioCodes Live Platform is a unique service delivery platform that combines certified solutions for unified communications and contact center environments, while leveraging AI and cloud services to enhance user, agent and customer experience. Complemented by advanced onboarding automation and management tools, this innovative, cloud-based solution delivers seamless PSTN connectivity for Microsoft Teams, Webex Calling and Zoom Phone, along with a range of add-on AI-powered voice applications designed to enhance employee experience (EX) and customer experience (CX).

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Seamless Voice Connectivity for Microsoft Teams, Webex Calling and Zoom Phone: AudioCodes Live Platform simplifies the delivery of seamless PSTN voice connectivity between leading UC solutions and local SIP trunk providers, enabling partners and service providers to develop lucrative new revenue streams. Leveraging our industry-leading SBC technology, AudioCodes Live Platform accelerates the implementation and operation of Microsoft Teams, Webex Calling and Zoom Phone UC voice services securely and reliably. The platform includes intuitive, centralized automation and management tools to accelerate customer onboarding and streamline day-to-day operations.

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Boost customer experience with an award-winning Teams certified CCaaS solution: Microsoft Teams has emerged as a powerhouse for enterprise communications, but its potential extends to contact center functionalities as well, as organizations look for ways to consolidate their unified communications (UC) and customer experience (CX) platforms. AudioCodes offers a lightweight, Teams-certified contact center that perfectly complements our broad UC voice solutions to deliver a unique consolidated Teams calling and omnichannel contact center offering for our customers.

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Certified for Microsoft Teams Direct Routing: Microsoft Teams Direct Routing enables enterprises to connect their Teams deployment and contact centers or legacy voice platforms to the PSTN or SIP trunk providers via a certified session border controller (SBC). Customers that implement Teams Direct Routing can adopt a bring-your-own-carrier (BYOC) approach to benefit from existing customer-carrier agreements. It also facilitates co-existence with legacy voice, UC and contact center platforms as enterprises migrate to cloud-based solutions.

Live Platform empowers partners to grow their UCaaS voice business by simplifying service delivery across all leading UCaaS and CCaaS environments, including Microsoft Teams, Webex, Genesys and Zoom. Its multi-tenant, cloud-native architecture coupled with automated onboarding and provisioning and comprehensive lifecycle management cuts down deployment time and operational overhead. Partners can launch services faster, scale efficiently and serve more customers with fewer resources.

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Differentiate with AI-driven value-added services: Live Platform enables partners to go beyond basic PSTN connectivity by offering high-margin, AI-powered services like Teams-native contact center, interactions recording and meeting intelligence. These capabilities enhance customer experience (CX) and employee experience (EX), helping partners build differentiated offerings that drive data retention and long term value.

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Reduce costs and complexity: by consolidating voice infrastructure, contact center applications and device management into a single platform, Live Platform eliminates the need for costly certifications and multiple tools. Partners benefit from centralized control, automated maintenance and simplified troubleshooting, cutting support costs and freeing up resources for growth.

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Scale globally with confidence: Build on Microsoft Azure and backed by AudioCodes' 30 years of domain expertise, Live Platform offers secure, scalable service delivery across the globe. Using flexible APIs and market availability, partners can integrate with third-party systems and transact easily, unlocking new markets and revenue streams with ease.

The figure below illustrates the Services and Platform Framework Layer for the Live Platform .