Overview

AudioCodes Live Platform allows partners to offer customers a complete calling and contact center experience for Teams, providing a one-stop shop for voice infrastructure, applications, and end-user devices backed by AudioCodes experts. It leverages Microsoft Azure’s built-in security, scalability and reliability to provide a robust and dependable service that can easily adjust to organizational demands. Using innovative field-proven technology, partners can effortlessly deliver value-added services for Microsoft Teams, such as voice calling (including Direct Routing and Operator Connect), contact center SmartTAP, conversational AI and Devices as a Service. Key features include:

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Streamlined Customer and Tenant Onboarding: Accelerate deployments and operations with centralized multi-tier lifecycle automation tools.

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Smooth and Fast Integration: Integrate and customize third-party applications with flexible APIs, including IT service management, HR systems and analytics tools

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Secure, Scalable and Reliable: Built-in Microsoft Azure cloud infrastructure

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Optimize Costs: Reduce operational and training costs with fewer systems to deploy and manage.

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Multi-UCaaS Support: Supports Microsoft Teams, Zoom Phone and Cisco Webex voice services

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Transactable in Azure Marketplace: Purchase services directly from Azure with your existing Microsoft subscription

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PSTN Connectivity:

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Seamlessly connect UC solutions with the PSTN and legacy voice platforms

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Scalable, reliable and certified Direct Routing and Operator Connect voice connectivity

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Seamless roaming connection for customer employees

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Voice Recordings:

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An intelligent, secure enterprise Compliance Recording solution

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Capture and index any customer or organizational interaction

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Voice analytics for quality monitoring and staff training

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Conversational AI for meetings:

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Review snapshot summaries

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Base decisions on AI-generated real insights

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Focus on interactions and avoid distractions through taking notes

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Meeting Assistant: Meeting recording, transcript and AI-powered meeting minutes. All AI-powered meeting minutes are linked to the meeting recording and full meeting transcript. AI-powered meeting notes organizes meeting summary, key topics, action items, decisions and questions asked within each meeting. Transcripts can be triggered to be sent to customer's email.

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Devices management:

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Enhance the hybrid meeting experience

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Certified MTR devices and IP phones

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Flexible device bundles to suit any room size and setup

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Bulk configuration for regional and remote sites via redirect server

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Installation, Device status monitoring and troubleshooting of devices

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Lifecycle Management:

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Service automation accelerates and simplifies customer and partner onboarding

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Powerful monitoring, analytics and reporting tools for real-time insights into customers’ operations

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Self-service portal for defining user profiles and corporate calling policies

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Phone number lifecycle management - from DID to policies and routing

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Zoom Phone Provider Exchange is a white-label, multi-tenant SaaS solution that enables service providers to rapidly onboard their customers to Zoom Phone Bring Your Own Carrier (BYOC). The service accelerates the integration and onboarding of new service providers and enables them to become Zoom Phone Provider Exchange partners. Features include:

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Certified Zoom cloud peering via AudioCodes’ certified SBC network

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Self-service portal for end customer and number provisioning

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Powerful day-to-day management and analytics capabilities

The figure below illustrates the Services and Platform Framework Layer for the Live Platform .