Uploading Numbers directly from Live Platform

This procedure describes how to upload numbers to the Zoom service directly from the Live Platform Management portal.

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To upload numbers to a service:

Open the Qualified Leads page (in the Services page from the Zoom Peering drop-down, choose Open Qualified Leads page).

Select the relevant tenant and then click Select.

Click the All Customers tab.

The table below describes the parameters in this page.

Parameter

Description

Full Name

The Full name of the service.

Service Name

The name of the service created.

Customer

The name of the customer attached to the service.

Channel Name

The name of the channel attached to the service.

Mode

The Zoom API mode.

Status

The status of the deployment of the service:

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Pending Provisioning: The service is deployed, however numbers have not yet been uploaded to the customer.

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Waiting for Customer: Numbers have been uploaded to the customer, however, the customer has not yet approved them.

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Ready: Numbers have been uploaded to the customer and they have approved the uploaded numbers.

Zoom Account Number

The number of the Zoom customer account .

Last Modified

The date of the last modification of the customer entry.

Select a service, right-click...and then choose Upload Numbers.

Upload Number-V2 Mode

Upload Number-V3 Mode

Configure parameters according to the table below and then click Submit.

Parameter

Description

Zoom SIP Connection

From the ZOOM SIP Connection field, select the relevant Zoom region:

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Asia

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Australia

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Europe

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Japan

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North America

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South America

Calling Profile

From the Calling Profile drop-down list, select a configured Calling Profile (see Configure Calling Profiles).

Service Info

In the Service info field, enter the name of the service or related information. This information is used by the Metering service.

Number Type

From the drop-down, select one of the following values:

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User: Numbers for assigning to calling users

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Service: Numbers for assigning to services running external applications such as Emergency Calling applications and Fax IVR or Voca

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Contact Center: Numbers for assigning to Contact Center agents

Zoom Usage Type

If you select 'Service' or 'Contact Center' for the Number type then the Zoom Usage Type drop-down is displayed:

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Zoom Phone: Used for regular business calls (internal or external). This value is only displayed for 'Service' numbers.

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Zoom Contact Center: (default) Used for routing calls through customer engagement management omnichannel systems (voice, video, chat, SMS) including advanced features like skills-based routing, queues, and AI for customer support.

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Unallocated: The usage type is neither Zoom Provider Exchange or Contact Center

This parameter is only displayed when the customer is configured in Zoom V3 mode.

CAC Value

Enter the maximum number of concurrent sessions to apply to the number. This value is configurable for Contact Center and Service numbers.

For Number type 'User', this parameter value is configured by Sysadmin.

Click Add Number to add individual numbers.

From the drop-down list, choose Single number or Range.

All numbers should be configured in E.164 format with the following validation rules:

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A + sign.

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Country calling code (international).

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Local area code.

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Local telephone number or subscriber number.

The number has the following structure: [+][country code][area code][subscriber number].

Example United States Telephone number: +12127881500

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Country code: 1

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Area code: 212

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Subscriber number: 7881500

Enter the numbers to upload in the relevant field and then click Submit. A confirmation message is displayed.

Click Download numbers template to open a CSV file including example phone numbers.

10.

Configure the file including the list of numbers that you wish to import. All numbers should be in E.164 format as described above.

The figure below shows how to configure the cells with the '+' value before the country code prefix.

11.

Click Import File.

Browse to the location of the file.

Click Import. The number import is validated. Close the dialog.

The successfully imported range is displayed.

The figure below displays an example of an invalid range (missing + sign).

12.

Click Submit. The following confirmation is displayed.

13.

In the Navigation pane, click Number Management to view the uploaded numbers.

14.

Return to the Customer Leads page. Note that Status Wait for Customer is displayed.