Securing Microsoft 365 Service Provider Access

The Microsoft 365 Settings screen manages the secure connection to the customer's Microsoft 365 platform. The connection is secured for Onboarding the service and for synchronization between Live Platform and M365. An App registration must be created on the customer tenant Microsoft Entra ID interface for this purpose. You can alternatively secure the connection using "Delegated Token" authentication, although the "App registration" method is the preferred method.

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Token-only: Using this option, the connection is secured using Delegated Token-based authentication

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Application Registration: Using this option, the connection is secured using Application Registration credentials (Application Client ID and client secret). See Switching to App Registration

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To configure Microsoft 365 settings:

In the Service portal Navigation pane, select Configuration > M365 Configuration.

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If you added the service using Delegated Token authentication, the following screen is displayed:

Configuration the Microsoft 365 credentials as described in the table below.

Microsoft 365 Settings

Parameter	Description
Application Id	The Application (Client) Id of the Microsoft Entra ID App Registration used to secure the connection with the service.
Client Secret	The Client secret of the Microsoft Entra ID App Registration used to secure the connection with the service.
Client Secret expiration date	Date of expiration of the Client secret of the Microsoft Entra ID App Registration used to secure the connection with the service.
Days until expiration	The number of days remaining before the Client secret expires.
Assigned Entra ID roles	The Microsoft Entra ID Administrator roles that are assigned to the App registration.
Validate Authentication	Validates the credentials of the App registration or Delegated Token connection. The following message is displayed when the credentials are successfully validated.
Re-initiate Authentication Flow	Lets you send an Invitation email including link to open the Invitation wizard to create a new secure connection to the customer tenant M365 platform.
Save Microsoft 365 settings	Saves the settings updated in this screen.
QOE Integration with Microsoft Teams; enter the credentials of the App Registration for connecting to the Microsoft Teams Notifications Service (see Managing Teams Devices)
Azure Application ID	The username for connecting to the Microsoft Teams Notification Service.
Azure Application password	Application password for connecting to the Microsoft Teams Notification Service.
Save QOE Integration Settings	Saves the QOE settings above.