Overview

Live Platform provides a consolidated, Microsoft Teams-certified voice calling and AI-first contact center experience in your organization. AudioCodes is an experienced and dedicated trusted first-party technology collaborator of Microsoft unified communications. Key features include:

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AudioCodes Live for Microsoft Teams Phone Services: Using AudioCodes Live, you can easily transform Teams into a fully-fledged PBX replacement to significantly boost your productivity. Service automation streamlines deployment, onboarding and management of your customers’ voice environments, reducing costs and complexity. AudioCodes Live leverages AI and Azure cloud services to enhance the user, agent and customer experience. It provides a comprehensive and highly reliable phone experience for Teams users. It provides Direct Routing connectivity to the PSTN and your existing telephony systems.

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AudioCodes Live Voca CIC: Microsoft Teams Contact Center Built in Azure is an AI-first, omnichannel, Microsoft-certified contact center with Azure-native integration for Microsoft Teams. A lightweight design enables rapid deployment and scalability. Voca CIC leverages the trusted reliability of Microsoft Teams Phone and the flexibility of a usage-based subscription model. Its key features include conversational IVR capabilities to create intelligent virtual agents (IVA) using intuitive drag-and-drop call flow designer. Using simple voice requests, main line call flows can be instantly automated creating a highly efficient customer experience. Voca CIC easily scales CX capabilities to every Teams user across the company — for the main service desk or departments beyond the contact center.

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Voice Recordings (SmartTAP Gen2): A next-generation, cloud-based SaaS solution for recording calls in Microsoft Teams environments. Ideal for use cases such as regulatory compliance, quality assurance, malicious call handling, and convenience recording our SmartTAP service is simple to deploy and manage. Its ease of use and cost-effective pricing plans make it suitable for a broad range of industries including finance, government, healthcare and energy.

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Meeting Insights: Automatically or manually record any meeting. The full meeting recording, transcript and AI-powered meeting minutes is sent directly to your email. All AI-powered meeting minutes are linked to the meeting recording and full meeting transcript, so you can easily access any detail. AI-powered meeting notes organizes your meeting summary, key topics, action items, decisions and questions asked within each meeting.

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Microsoft Teams Rooms, Devices and Business Phones: AudioCodes provides a wide and versatile portfolio of Microsoft-certified meeting room solutions, business phones and personal collaboration devices delivers top-notch meeting experiences with exceptional video and voice quality in any meeting space in the hybrid work environment.

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Global support & services with Teams Phone and contact center expertise