Transcription Hours Reaching Monthly Consumption Threshold
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Alarm Field |
Description |
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Description |
Number of used Interaction Insights transcription hours has reached 60% / 80% / 100% of allowed maximum hours. |
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SNMP Alarm |
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SNMP OID |
.1.3.6.1.4.1.5003.9.40.3.2.0.100 |
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Alarm Source |
<Tenant ID>/STT hours Consumption Warning |
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Alarm Title |
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Alarm Type |
Other |
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Probable Cause |
Other |
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Additional Info |
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Alarm Severity |
Condition |
<text> |
Corrective Action |
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Critical |
Number of used Interaction Insights transcription hours has reached 100% of allowed maximum hours. |
Interaction Insights STT hours reached 100% of consumption. |
Purchase additional transcription hours from AudioCodes Support. |
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Major |
Number of used Interaction Insights transcription hours has reached 80% of allowed maximum hours. |
Interaction Insights STT hours reached 80% of consumption. |
Consider purchasing additional transcription hours from AudioCodes Support. |
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Cleared |
Number of used Interaction Insights transcription hours has gone down to 60% of allowed maximum hours. |
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