Voca CIC User Permissions

The table below describes the user permissions for Live Platform Web interfaces.

Action

Operator

Monitor

Live Platform Portal

 

Monitor and Filter managed entities in the Live Platform Operation Center.

Ö

Ö

Show Service

Ö

Ö

Open Management Portal

Ö

û

Management Portal (Tenant Mode)

Manage Contacts and Additional Employees

Ö

Read-only

Manage Departments

Ö

Read-only

Flow Designer

Ö

Read-only

Configuration Management

Ö

Read-only

Access Management

Ö

Read-only

Dial Plan Settings

Ö

Read-only

Reports

Ö

Read-only

License Management

Ö

Read-only