Resolved Issues
|
Incident |
Resolved Issue |
|---|---|
|
STNG-8031 |
In some cases, calls to device numbers that were newly added for SIPREC recording were not recorded even though the SIP session reached the recording service. because they were not updated in the bot. A alignment task has been added to synchronize data every 12 hours. |
|
STNG-8018 |
In certain call-queue scenarios, the bot could drop when the agent answered, resulting in missing recordings and inconsistent missed/answered indicators for some agents. |