New Features 1
| ■ | Number Management capabilities: |
| ● | Configure Outgoing numbers with Call Screening. This feature can be used in Call Centers to prevent customers from calling back Support agents, prioritizing calls for dealing with urgent issues to avoid unnecessary interruptions and to help prevent unwanted or fraudulent calls from reaching employees. |
| ● | Configure SIP Connections for routing incoming calls. SIP Connections are entities created by Live Platform to represent logical SIP communication paths between a SIP entity representing the managed service and the SBC device that route calls for the managed service. The links are used to aggregate Voice Quality metrics for the tenant service. |
| ● | Configure Call Forwarding numbers: This feature can be used redirecting calls to a mobile phone or another line when the primary line is unavailable, ensuring seamless customer service and communication, ensuring important calls are retrieved. In addition, the feature can also be used to redirect calls to voice mail when the recipient is unable to answer the call. |
| ● | Regex capabilities for number configuration. |
| ● | Enhanced Number Upload and Release processing through batch uploads. |
| ● | Added ability to configure IP Profiles in SBC scripts and then apply them to SIP Connections. The IP Profile is assigned to the IP Group representing the SIP Connection for the customer tenant. When calls made by tenant users traverse the IP Group, the associated IP Profile is applied. This feature enables you to apply different telephony configurations to different SIP connections (IP Groups) for the same tenant. For instance, you might want to configure an IP Group with enhanced security settings based on the site location's topology requirements and map it to a Calling Profile tailored for a specific carrier. Alternatively you can apply an IP Profile with DTMF Dialing configuration for gateway calls only. |