Interaction Insights

Interaction Insights is a fully secured, intelligent enterprise compliance-recording solution that empowers organizations to effortlessly capture, index and ensure the quality of all customer and internal interactions, spanning external and internal communication channels. For Microsoft Teams users, seamlessly records voice interactions to meet regulatory compliance requirements. This comprehensive solution provides organizations with the assurance of both compliance and the highest standards of communication quality.

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User-friendly Onboarding wizard for providing consent for all connections to your M365 platform together with an Automation script for creating Recording and Access profiles.

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Role and permission-based access control based on Live Platform.

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Recording Profiles for managing different call types including Peer-to-Peer calls, user calls with Meetings and user Queue calls

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Call Filtering according to numbers and regular expressions.

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Full-time audio recording

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Record calls of Targeted users on different devices, including Teams desktop, web, mobile applications and phones.

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User Audit trail

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Flexible retention policies

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Azure Blob Recordings Storage

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Microsoft Teams Client App for pinning to the whole organization or to Recording groups that will be using the app.

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Call Tagging for multiple calls

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Legal Hold of Agent recordings

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Call search and export

For more information, see here.