Integration with Interaction Insights

New SIPREC functionality that enables automatic transcription for all recorded calls of enabled numbers using Live Platform Interaction Insights service has been implemented. When the Interaction Insights service has been onboarded with SIPREC enabled, you can apply an SBC script to the SIP connection for the relevant UCaaS service which is configured for SIPREC functionality. The script adds a tag for assigning the customer IAM account which is used to identify the service whose calls should be recorded. For more information, see SIPREC for UCaaS Calls.