Webex Cloud Connect
Webex Cloud Connect is a powerful cloud-based CPaaS for enterprise communication that enables service providers to expand their service portfolio and tap into new revenue streams through premium communication services. By meeting the evolving needs of their customers, service providers can enhance customer retention and satisfaction. Webex Cloud Connect’s inherent scalability allows service providers to handle high volumes of interactions efficiently, while automation and integration functionality streamline workflows and reducing operational costs. Webex Cloud Connect supports communication solutions in over 180 markets worldwide, ensuring data protection and regulatory compliance. It empowers service providers to stay competitive, drive growth and deliver exceptional customer experiences.
AudioCodes Live Platform is a white-label, multi-tenant SaaS solution designed to enable service providers to rapidly onboard their customers to Webex Calling. It accelerates the integration and onboarding process, helping service providers become certified Webex Calling partners with minimal initial investment. Leveraging Live Platform, AudioCodes is a certified Webex Cloud Connect Enablement Provider, accelerating the process of becoming a Webex Certified Calling Provider. Live Platform covers the certification, API integration, environment setup, validation, final testing and brand approval. Additionally, it offers a robust management and operation platform to efficiently manage customers and their end customers.
Key features include the following:
| ■ | Self-service portal for end customer lifecycle management and number provisioning. |
| ■ | Number porting services to migrate customers between different platforms (Webex Calling, Zoom Phone, Microsoft Teams and legacy PBXs). |
| ■ | Option to work in hybrid mode (Webex Local Gateway and Cloud Connect) via a single management platform. |
| ■ | Powerful day-to-day management and analytics capabilities. |
| ■ | Configure Provider for supporting either Peering or BYOC trunk connectivity. When configured for Peering, customers can configure Calling Profiles and when configured for BYOC, customers can configure SIP Connections |