Monitoring Audit Trail

The audit trail lets you monitor events performed by users.

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To monitor Audit trail:

1.

In the Navigation pane, select Audit Trail to display a list of reported audit actions performed on service entity definitions in Live Platform .

The table below describes the fields in the Audit Trail reporting actions performed on the Service entity in the Live Platform portal.

Field	Description
Date and Time	Date and time w
Name	Name of the Live Platform operator performing the action.
Tenant Name	Full Name of the customer tenant service.
Action	One of the following values: ■ Add Service: Interaction Insights Service was added on Live Platform (see Onboarding Interaction Insights Services) ■ Edit Service: Interaction Insights Service was edited on Live Platform (see Edit a Service) ■ Delete Service: Interaction Insights Service was deleted on Live Platform (see Delete a Service) ■ View Service: Interaction Insights Service was viewed on Live Platform (see View a Service)
Item	Entity performing the action: ■ Tenant ■ User
Log Description	Description of the log event.

2.

Click the New Tenant button to add a tenant (see Onboarding Interaction Insights Services).