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Live Platform for Service Providers User's Manual
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Overview
Operation Center Portal
Setting up Microsoft Azure Authentication
Getting Started
Channel Management
Customer Management
Services Management
Devices Management
SIP Connections Management
Monitoring Alarms from Customer Service Sites
Active Alarms
History Alarms
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Forwarding Alarms
Performance Monitoring
Monitoring Voice Quality Statistics from Customer Service Sites
Managing M365 Users
Managing Teams Devices
Adding Configuration Files to the Software Manager
Mapping Azure Groups to Customer Tenant
Reports
Power BI Reports
System Tasks
Managing Service Requests
Microsoft Teams Direct Routing Service
Microsoft Operator Connect
Hybrid Entities
Live CX
Live UC
Zoom Peering
Device Manager
Meeting Insights
Interaction Insights
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