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Live Platform for Service Providers User's Manual
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Overview
Live Platform Operation Center Portal
Getting Started
Channel Management
Customer Management
Services Management
Service Provider Status
SIP Connections Management
Monitoring Alarms from Customer Sites
Active Alarms
History Alarms
View Alarm Details
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Filtering by Severity
Filtering by 'Source Type'
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View Journal Alarms to Determine Operator Responsibility
View Alarm Details
View Journal Details
Forwarding Journal Activity
Forwarding Alarms
REST Data Formats
SNMP Data Formats
Performance Monitoring
Monitoring Voice Quality Statistics from Customer Service Sites
Managing M365 Users
Managing Teams Devices
Adding Configuration Files to the Software Manager
Mapping Azure Groups to Customer Tenant
Reports
System Tasks
Access external applications (Tools)
Managing Service Requests
Viewing Software Versions
Voice Calling
Contact Center
Interactions and Meetings Recordings
Applications
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