Onboarding Prerequisites

The following table summarizes the actions to perform for setting up the Operator Connect customer.

Step

Action

Management platform

Tier

Documentation Reference

Obtain Program Approval from Microsoft

■

You must obtain approval from Microsoft to be part of the Operator connect program.

■

You should have a Microsoft Entra ID subscription with Admin access.

Service Provider Microsoft Entra ID Azure account

AudioCodes Professional Services

Setup AudioCodes Microsoft Entra ID for Operator Connect

AudioCodes services instructs you how to setup your Microsoft Entra ID for Operator Connect.

Service Provider Microsoft Entra ID Azure account

AudioCodes Professional Services

Create App Registration

Create an App Registration on Microsoft Entra Service Provider subscription.

Service Provider Microsoft Entra ID Azure account

AudioCodes Professional Services

App Registration For Background Replication

Fill JSON File

Fill the information that you wish to display and enable the end customer to configure when they select the Operator in their Teams admin center. For example:

■

Focal Point Contact details

■

Countries of Services

■

Type of numbers (calling, conference etc.)

JSON

Service Provider admin

Submit JSON file to Operator Connect Onboarding Team

Open an ADO ticket and attach the JSON file to load into the system.

ADO

Professional Services or Service Provider admin

Configure Operator Offerings

Verify authentication to Live Platform portal.

Verify that you can connect to the Live Platform portal with the relevant Microsoft Azure operators that are configured on the Enterprise application in your Microsoft Entra ID.

Multitenant portal

Professional Services or Service Provider admin

Deploy Live Platform Portal Application to Service Provider Tenant