Add a Service

Once you've created a customer, multiple services can be deployed under the customer entity. Customer operators can be configured and then when connected to Live Platform can manage all services deployed under the customer.

➢ To add a service:
1. Do one of the following:
● In the Customers page, click Add Service, and then from the down-down list, choose the desired service.
● In the Services page, click Add Service, choose the desired service, and then from the Select Customer drop-down list, choose the customer for which you wish to add the service, and then click Select.
2. If Commercial Information is enabled by your provider's administrator, the Commercial Information dialog box appears:

a. Fill in the form:
❖ Channel PO Number: Purchase Order (PO) number
❖ Terms: Type of payment (pay-as-you-go, 12 months, 24 months, 36 months)
❖ Payment Terms: When payment is made (per month, year, or one-time)
❖ Deployment Type: Type of service deployment, which can be a live deployment (Production) or a trial (proof-of-concept / POC)
❖ DPA Number: Discount code
a. Read the Terms and Conditions (T&Cs), and then select the 'Click to approve' check box to agree.
b. Click Add Service.
3. Proceed to the relevant procedure for deploying the specific service :
● Onboarding Live CX Service
● Onboarding Hybrid Entity Services
● Onboarding Direct Routing Services
● Triggering the Partnering process from Live Platform
● Onboarding Webex Cloud Connect Service
● Onboarding Live UC Service
● Onboarding Live CX Service
● Onboarding Voca CIC Service
● Onboarding Zoom Provider Exchange Services
● Onboard Interaction Insights Services
● Onboarding Device Manager Customers