New Service Request Ticket Details

This section describes how to open a new Ticket.

➢

Do the following:

1.

From the Category drop-down list, select Service Request.

2.

Enter the relevant sub-level:

●

Number Port Request

●

Activate New Number

●

Park/Unpark Number

●

Calling Plan Change

●

Request New User

●

Add DIDs to ARM

●

New Route/Change Route

●

Call Forwarding Request

●

Whitelist/Blacklist Number

●

Add New Device (MP/SBC/GW)

3.

Fill in the ticket details:

●

Subject:   Short description of the Service being requested.

●

Description: Use this field to accurately describe the type of Service Request.

●

Priority: Service Request tickets should be submitted with Medium Priority as there is a lead time of 7 Days (minimum) to complete the request.

●

Country: Select the Country from the list

●

Location: Select the location of the site to which the number porting is requested for.

●

Desired Date: Select the desired date for the port.

●

Count of DIDs: Enter numeric value for the number of DIDs being requested to port.

●

Carrier: Enter the details of the losing carrier

●

Attachments: Attach the IMTS Porting template duly completed along with any other required documents before you hit submit.