Onboarding Device Manager Service using AudioCodes Redirect Server

AudioCodes Redirect Server is used for provisioning devices when they are initially connected to the network and Live Platform. Phones are automatically provisioned with their firmware and configuration through Live Platform which establishes the connection with AudioCodes Redirect Server. Live Platform sends the Redirect Server a list of device MAC addresses and the Service Device URL. For example, https://sandbox1.finebak.com/ltcfordevice/c/<ServiceID> as shown in the figure below.

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To onboard the service:

1.

In the Services page, from the Add Service drop-down, select Device Manager.

2.

Configure parameters according to the table below and then click Add Service.

Parameter	Description
License Type	One of the following license types: ■ Essentials ■ Pro
Max Devices Meeting	The maximum number of managed Meeting Room devices according to deployment specifications.
Max Devices Personal	Enter the maximum number of managed personal devices according to deployment specifications.
Service Name	The short name of the new service. The following validation rules for the service name: ■ The string should be 3-15 characters long ■ The following characters cannot be used: \ / : * ? " < > |audit ■ The name can contain letters (lower/UPPER case), Numbers and special characters are allowed, however cannot contain the dot (.) or blank spaces. ■ Unique name per Service
Service Full Name	The full name of the new service.
Service Source	Device Manager (read-only).
Operator Name	The name of the logged in operator (read-only).

3.

Click Add Service again.

4.

Click Add Devices to Redirect Server.

5.

Click the Add button to add the MAC addresses of the devices to onboard.

6.

Enter the list of MAC addresses provided by the customer (use ';' | ',' | ' '| to separate entries), and then click Add. You can also load MAC addresses from a CSV or text file:

a.

Click Load mac addresses from file.

b.

Browse to the file provided by the customer including the list of MAC addresses. The file should be configured in the following format:

c.

Click the Upload button to upload the file.

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7.

If you are adding a SIP Gateway, click the Teams SIP Gateway check box.

8.

From the Region drop-down, choose the relevant region.

9.

From the Language drop-dow, choose the relevant language.

10.

View the results of the MAC validation process that are described in the table below.

Response	Description
3-Success	A connection has been successfully established between the device and the AudioCodes Redirect Server. The device is redirected to the Live Platform server and the upgrade of the device firmware commences.
0-Invalid	The devices' MAC address is not recognized by the Redirect Server.
0-Duplicated Same	A connection already exists between the device and the Redirect Server from the same instance of Live Platform server.
0- Duplicated Other	A connection already exists between the device and the Redirect Server from another instance of Live Platform server.

11.

Click Close. The Redirect Server attempts to establish connection with the devices; an 'Await access' status is displayed.

Once the devices have been successfully provisioned with firmware and configuration file, the Redirect Status is 'Success' and the Requests value is 1.

12.

Open the Device Status page and verify that Firmware files are downloading to the device. You may need to refresh the page to view the newly added device.

13.

Click the Waiting for the user to sign-in for device provisioning icon and then sign into the device's Web interface to enable remote configuration from the Device Manager.

14.

Proceed to Approving Users.