Overview

Live Platform is a unique service delivery platform offering certified solutions integration with Microsoft Teams Phone and Contact Centers. An innovative, cloud-based solution delivers seamless Direct Routing PSTN connectivity along with a range of add-on voice applications that leverage AI and Azure to enhance user, agent and customer experience. Key features include:

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Simplify Operations with Management and Analytics Tools: A holistic approach to network and user lifecycle management and analytics for simplifying everyday tasks and troubleshooting, including user and policy management, call routing, network element management and device management.

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Microsoft Teams Calling: A comprehensive and highly reliable phone experience for Teams users, with high-quality Direct Routing connectivity to the PSTN and existing telephony systems.

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Microsoft Teams Contact Center Built in Azure: AudioCodes Live’s Voca CIC is an AI-first, omnichannel, Microsoft-certified contact center with Azure-native integration for Microsoft Teams.

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Recording: Interaction Insights is an intelligent, secure enterprise compliance-recording solution that captures and indexes any customer or organizational interaction with voice analytics for quality monitoring and staff training.

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Conversational AI: Enable your customers to simply and effectively review meetings that they couldn’t attend, base decisions on real insights from meetings and focus on the conversation while AI records and shares the notes. Meeting Insights won the “Best Use of AI” category at UC Awards 2024.

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Microsoft Teams Rooms Devices and Business Phones: A wide and versatile portfolio of Microsoft-certified meeting room solutions, business phones and personal collaboration devices for top-notch meeting experiences in the hybrid work environment.

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Remote Hybrid Device Management: All managed tiers including Service Providers, Channels and Customers can remotely manage enterprise devices installed On-premises from the Live Platform. Hybrid entities that can be managed include legacy devices connecting calls made by M365 tenant users to public internet via SIP trunks or IP-PBX or for local PSTN breakout. For example, SME SBC devices, Media Packs and SBA devices.

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Certified SaaS solution for Zoom Phone Provider Exchange: AudioCodes Live Platform is a white-label, multi-tenant SaaS solution that enables service providers to rapidly onboard their customers to Zoom Phone Bring Your Own Carrier (BYOC). The service accelerates the integration and onboarding of new service providers and enables them to become Zoom Phone Provider Exchange partners.