About Interaction Insights

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Compliance, Quality, Malicious and other use cases for Call Recording: Live Platform is a fully secured, intelligent enterprise compliance-recording solution that empowers organizations to effortlessly capture, index and ensure the quality of all customer and internal interactions, spanning external and internal communication channels. For Microsoft Teams users, seamlessly records voice interactions to meet regulatory compliance requirements. This comprehensive solution provides organizations with the assurance of both compliance and the highest standards of communication quality.

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Interaction Insights Recordings make it easier for your organization to meet and maintain compliance standards such as MiFID II, GDPR, PCI DSS, HIPAA and E-Discovery. An intelligent, cloud-based recording solution ensures that you capture and manage communications seamlessly, so you can focus on what matters most – your business. Stay compliant effortlessly with our real-time monitoring solution.

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Automatic recording notifications for compliance with regulations.

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Roles and permissions-based access controls.

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Flexible retention policies with local (national) storage capabilities for GDPR Compliance.

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Audit trail of user activities and encrypted media.

Interaction Insights Page

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