Benefits

Live Platform captures voice interactions that enables organizations to meet compliance regulations, and at the same time acquire business insights for measuring performance of customer interactions. Intelligence acquired through the product can be used as follows:

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Facilitates corporate strategy decision making process.

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Serves as the basis for enhancing customer satisfaction and loyalty.

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Minimizes exposure to disputes and mitigates the risk of reputation damage.

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Secures access for Live Platform operators and Live Platform operators with Single Sign-on using Microsoft 365 Multifactor authentication.

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Compliance-grade recording and regulation-specialized features.

Live Platform is a value-added service that is provided as part of AudioCodes Live Platform, whose core interface is used for remote monitoring of the service. Live Platform customer operators can manage the service alongside other service types in the same core interface, as well as connect to other Web interfaces used by the other service types.