Create Identity and Access Management (IAM) Account

Identity and Access Management accounts are used by Live Platform as follows:

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Authentication: Verify user's login credentials like usernames, passwords, and multi-factor authentication (MFA).

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Authorization: Determines which actions the user is allowed to perform—such as reading files, modifying data, or accessing specific services.

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User Provisioning: Manage user account access including joining, leaving and and role management.

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Role-Based Access Control (RBAC): Allows you to assign permissions based on Live Platform roles, simplifying access management and improving security.

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Audit and Compliance: Logs user activity and access history for compliance requirements (e.g., GDPR, HIPAA) and for detecting suspicious behavior.

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Federated Identity and Single Sign-On (SSO): Enables users to access External applications including AudioCodes SBC devices, UMP-365, Device Manager, UCaaS Connect, Voca CIC, Meeting and Interaction Insights using the same credentials.

All Live Platform entities including Service Providers, Channels and Customers must be configured with a separate IAM account:

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For entities created from version 8.4.2000 and later, an IAM account is created automatically.

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For entities created prior to version 8.4.2000, an IAM account must be added manually as shown below.

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To add an IAM account:

1.

Select the entity for which you wish to create an IAM Account, and then click Create IAM Account.

2.

The following confirmation is displayed; click Create to confirm.

 

The following confirmation is displayed. Click OK to close the dialog.