Queue Replication

After successful authentication, the Live Platform initial replication between the customer tenant and Microsoft 365 is automatically executed. This process loads all the M365 users who are enabled for Microsoft Teams under User Management. If the initial replication has not been completed yet, the Users list will be empty. For manual replication, select the Queue Replication option.

This option is displayed for Direct Routing Essentials Plus and Pro services and for Operator Connect Essentials Plus and Pro services.