Switching to User Password

This section describes how to switch from Token authentication to user and password authentication. Once the new username and password are defined and validated, consent must be granted to the Service Provider administrator for the implementation of token-based authentication. The token is claimed based on the configured user name and password.

Using this method, you must disable Multi-factor authentication.

➢ To switch to user name and password:
1. In the Service portal Navigation pane, select Configuration > M365 Configuration.
2. Click Validate Authentication to ensure the current Token is valid. Last Authentication Status: Successful is displayed.

3. Click Switch to user/pwd.
4. Enter the desired user name and password and confirm password.

5. Click Validate Authentication.

6. Click Save Microsoft 365 Settings and then click Grant Consent.

7. Enter customer IT Administrator credentials with Global Admin permissions.

The M365 User Account must have Global Admin permissions, otherwise the “Consent on behalf of the organization” check box does not appear.

a. Click "Consent on behalf of your organization" and then click Accept.

Once the process has completed successfully, the following confirmation is displayed: