Managing User Licenses

The User License page monitors the currently assigned user licenses for each tenant based on their purchased available license pool. Customers are then billed for license usage based on the aggregated data attributed to the configuration actions performed in Day Two upon the managed users. The following factors are used in the license calculation. (see details in table below):

■ Managed Users-Direct Routing
■ Managed Users-Operator Connect
■ *Managed Users-By LifeCycle Management
■ *Managed Users-By User Interface
■ *Managed Service Numbers

The user license usage calculation is derived from a single factor. For example, if a user is counted with a Direct Routing license assigned, it will not counted as a user with a template assignment. For the factors indicated with *above, AudioCodes Professional Services can determine whether to apply these license factors in the calculation (see Customizing License Factors).

For configuration of Global license factors, see Customizing License Factors).

➢ To manage user licenses:
1. In the Service portal Navigation pane, select Monitoring > UMP License.

2. Refer to the table below for descriptions.

License Factor

Description

Priority

Acquired Licenses

Number of licenses purchased by customer and configured in Onboarding wizard.

-

 

 

 

Currently Licensed

Total number of licenses allocated according to the factors below.

-

Managed Users-Direct Routing

Total number of users configured with Direct Routing numbers with the following conditions:

■ Enterprise Voice enabled
■ Online Voice Routing Policy assigned
■ Online PSTN Gateway assigned
■ DNS subdomain defined for customer site

1

Managed Users-Operator Connect

Total number of users configured with numbers that have been uploaded to Live Platform and assigned with Operator Connect numbers in customer tenant Teams admin center. The numbers maay have one of the following 'Assignment' statuses (this status is displayed in the Number Management page, see Operator Connect Number Management):

■ Calling User Assignment (User calling)-used for User calls
■ FirstPartyAppAssignment (Voice App calling )-used for Auto-attendant calls
■ ConferenceAssignment (Conference calling)-used for Conference calls

2

*Managed Users-By LifeCycle Management

Total number of users assigned to LifeCycle Management groups (see LifeCycle Management). In the example below, users are associated with the template 'Testing'

3

*Managed Users-By User Interface

Total number of users with User properties updated using this interface (see Manually Provisioning Users). In the example below, the user is configured with a Line Uri and Online Voice Routing Policy. Note that the user is not configured with a template, Online PSTN Gateway and Site Location.

4

*Managed Service Numbers

Total number of users configured with numbers that are tagged to a PSTN Gateway that is different to the PSTN gateway that is associated with the Site Location SBC. These numbers may be typically Service numbers such as those configured for Fax IVR or Emergency numbers. In the example below, the tag BradTest is mapped to the 911 prefix, however, the actual tag of the PSTN Gateway for the site location is 'BradTokenTest.oc1.sandbox2.audiocodes.be'.

Prefixes added for Hosted Essentials customers are counted as Service Numbers.

5

Other

Total Monitored Users

Total number of users on the M365 customer tenant who are synchronized with Live Platform.

The customer is only billed for licensed users and not for monitored users.

 

Select this option after performing any of the above described license factor configurations or after clicking the Apply license factors option.

 

Select this option after changing the License Factors (Customer):

■ Managed Users-By LifeCycle Management
■ Managed Users-By User Interface
■ Managed Service Numbers

See Customizing License Factors for details.

 

In the following example, an enterprise has purchased 50 licenses. The IT administrator then allocates license with the following composition:

■ 6 license factor due to Direct Routing configuration
■ 4 license factor due to By LifeCycle Management configuration
■ 10 license factors due to User interface configuration
■ 2 license factor due to configured Service numbers
■ 20 Monitored Users

In this case, there are a total of 22 users with licenses assigned, leaving 28 available licenses:

Acquired Licenses= 50

—

Currently Licensed= 22

___________________

Remaining licenses=28

The user license usage calculation is derived from a single factor to prevent double counting. If a user is configured for more than one of the license factor categories, then the license is calculated based on the factor with the highest priority (see priorities listed above). License values are displayed in the format n1 (n2) where the value shown outside the brackets reflects the actual calculated value and the value inside the brackets, reflects the actual configured value.

For example, 'Managed Users-User Interface shows 10 (18) implying that there are 10 users with the license calculated with this factor and another 8 users (18-10) who have User Interface configuration; however, for these other 8 users, the license is calculated based on other factors with higher priority i.e. with 'By LifeCycle Management' and 'Direct Routing' licenses.