Managing User Licenses
The User License page tracks the licenses currently assigned to each tenant service, comparing them against the total licenses purchased in their available license pool. Billing is calculated based on aggregated usage data according to the hierarchy of factors shown below and described in the table.
The 'Managed Users-Operator' license factor has the highest weighting in the hierarchy as it directly covers the core feature of the Operator Connect service; allowing M365 tenant end users to make and receive calls through the organization’s Operator Connect infrastructure. Operator Connect licenses directly consume telephony resources and bear the most significant operational and cost impact. The next level in the tier is the LifeCycle Management which lets you apply M365 configuration templates including number range definitions to the Active Directory user groups on your tenant. The third level refers to updates to manual updates to M365 Teams Policies and manual number assignment to the M365 tenant users. The last factor in the tier is attributed to numbers which are not mapped to the Dialing plan tags of the SIP connections of the customer tenant. For example, Fax and Auto-attendant and Emergency 911 service numbers. Levels 2-4 represent administrative or supporting actions, therefore their weighting is lower. Consequently, when multiple license factors apply to a single user, Operator Connect is prioritized in the calculation to prevent double counting and to ensure billing reflects the highest-value service in use.
| 1. | Managed Users-Operator Connect |
| 2. | *Managed Users-By LifeCycle Management |
| 3. | *Managed Users-By User Interface |
| 4. | *Managed Service Numbers |
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License Factor |
Description |
Priority |
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Acquired Licenses |
Number of licenses purchased by customer and configured in Onboarding wizard. |
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Currently Licensed |
Total number of licenses allocated according to the factors below. |
- |
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Managed Users-Operator Connect |
Total number of users configured with numbers that have been uploaded to Live Platform and assigned with Operator Connect numbers in customer tenant Teams admin center. The numbers maay have one of the following 'Assignment' statuses (this status is displayed in the Number Management page, see Operator Connect Number Management):
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2 |
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*Managed Users-By LifeCycle Management |
Total number of users assigned to LifeCycle Management groups (see LifeCycle Management). In the example below, users are associated with the template 'Testing'.
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3 |
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*Managed Users-By User Interface |
Total number of users whose M365 have been u(see Manually Provisioning Users). In the example below, the user is configured with a Line Uri and Online Voice Routing Policy. Note that the user is not configured with a template, Online PSTN Gateway and Site Location.
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4 |
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*Managed Service Numbers |
Total number of users configured with numbers that are tagged to a PSTN Gateway that is different to the PSTN gateway that is associated with the Site Location SBC. These numbers may be typically Service numbers such as those configured for Fax IVR or Emergency numbers. In the example below, the tag BradTest is mapped to the 911 prefix, however, the actual tag of the PSTN Gateway for the site location is 'BradTokenTest.oc1.sandbox2.audiocodes.be'.
Prefixes added for Hosted Essentials customers are counted as Service Numbers. |
5 |
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Other |
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Total Monitored Users |
Total number of users on the M365 customer tenant who are synchronized with Live Platform. The customer is only billed for licensed users and not for monitored users. |
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Select this option after performing any of the above described license factor configurations or after clicking the Apply license factors option. |
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Select this option after changing the License Factors (Customer):
See Customizing License Factors for details. |
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For the factors indicated with *above, AudioCodes Professional Services can determine whether to apply these license factors in the calculation
| ➢ | To manage user licenses: |
| 1. | In the Service portal Navigation pane, select Monitoring > UMP License. |
| 2. | Refer to the table below for descriptions. |
In the following example, an enterprise has purchased 50 licenses. The IT administrator then allocates license with the following composition:
| ■ | 6 license factor due to Direct Routing configuration |
| ■ | 4 license factor due to By LifeCycle Management configuration |
| ■ | 10 license factors due to User interface configuration |
| ■ | 2 license factor due to configured Service numbers |
| ■ | 20 Monitored Users |
In this case, there are a total of 22 users with licenses assigned, leaving 28 available licenses:
Acquired Licenses= 50
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Currently Licensed= 22
___________________
Remaining licenses=28
The user license usage calculation is derived from a single factor to prevent double counting. If a user is configured for more than one of the license factor categories, then the license is calculated based on the factor with the highest priority (see priorities listed above). License values are displayed in the format n1 (n2) where the value shown outside the brackets reflects the actual calculated value and the value inside the brackets, reflects the actual configured value.
For example, 'Managed Users-User Interface shows 10 (18) implying that there are 10 users with the license calculated with this factor and another 8 users (18-10) who have User Interface configuration; however, for these other 8 users, the license is calculated based on other factors with higher priority i.e. with 'By LifeCycle Management' and 'Direct Routing' licenses.
