Conversation data

LiveHub AI Framework automatically collects the following conversation data for the voice calls with the agent:

• conversationId – unique conversation ID (in 64-bit UUID format)

• caller – caller’s phone number

• callerHost – caller’s hostname (if available)

• callerDisplayName – caller’s display name, as presented in SIP request (if available)

• callee – callee’s phone number

• calleeHost – callee’s hostname (if available)

In addition to the above, conversation data includes any parameter passed by Bot connection, for example, SIP headers configured via sipHeadersToBot advanced configuration parameter, or metadata passed during outbound call initiation.

Conversation data may be used in agent’s prompt / welcome message / Tool configuration, similar to the agent variables.

For example:
You are answering the call from {callerDisplayName} at {caller}.

Conversation data has priority over the agent variables, for example, if both contain identical parameter name, the value from conversation data will be used. You may use this behavior to test agents that rely on conversation data via text chats, by specifying corresponding elements as agent variables.