Outbound call automation

Welcome to the REST API for Outbound Call Automation (typically used for campaign dialing) on Live Hub. This section guides you through the steps for creating, configuring, and running campaigns using AudioCodes Campaign Dialer.

Campaign Dialer is a complementary dialer that makes use of AudioCodes Live Hub to create and manage outbound calling campaigns. With Campaign Dialer, you can:

• Define campaign parameters such as campaign scheduling, dialing modes and target list.

• Monitor campaign progress using real-time dashboards and reports.

• Control campaign execution using pause (lock), resume (unlock) and modify actions.

• Integrate with third-party bots for controlling the call flow.

The Campaign Dialer is a complementary dialer that leverages AudioCodes Live Hub platform to connect your voice campaigns with various telephony channels and bot frameworks. The AudioCodes Live Hub platform is a hub that bridges the gap between any telephony system and any bot framework, enabling you to use the best voice cognitive services for your needs.