Additional bot frameworks

One procedure covers every framework that reaches Live Hub through the AudioCodes Bot API and needs nothing beyond a URL. Those frameworks are:

• Kore.AI
• DRUID
• Enterprise Bot
• ChatBot Builder
• CoCoHub
• Cognigy
• Ideta
• Inbenta
• Haptik.AI
• Creative Virtual
• Koda
• Any other framework that has implemented the AudioCodes Bot API

Build the bot on the vendor's side first, so that it implements the AudioCodes Bot API and exposes a URL for creating conversations. Some vendors publish their own material on doing that. See Vendor integration notes.

To create a bot connection:

1. In the Navigation pane, select Bot connections, and then click Add new voice bot connection or Add new assist bot connection.

   

2. Select your bot framework, and then click Next.

   

   The 'Bot framework' field shows the framework you selected.

3. In the 'Bot connection name' field, enter a name for the bot connection.

4. In the 'Bot URL' field, enter the bot's URL for creating new conversations.

5. From the 'Live Hub region' drop-down list, select the region your Live Hub voice infrastructure runs in. See Global region support.

6. Click Validate bot configuration to check the URL and token.

7. Click Next.

   

8. Select a speech-to-text service and a text-to-speech service.

9. Click Create.

Vendor integration notes

Some of these vendors publish their own material on connecting to AudioCodes:

• Inbenta — integration guide, demonstration video, and integration code. The bot URL takes the form https://{boturl}/CreateConversation.
• DRUID — Voice AudioCodes channel for DRUID.
• Ideta — walkthrough video and Integrating with AudioCodes.