Calls

Everything Live Hub knows about a call is on the Calls screen: who called whom, how it ended, what was said, and how it sounded. The screen has two tabs:

• Call history — lists the calls that have finished. You can search, filter, and export them, and open any one of them for its complete record.
• Live calls — lists the calls that are in progress, refreshing as they change.

Call screens

• Call history and logs — find a call and read its details
• Live calls — view calls in progress

Audio and text capture is enabled elsewhere: on the bot connection or on a routing rule. See Recording and transcripts for how the two fit together.