Sign up and sign in

Live Hub supports two sets of credentials. The credential type that you select determine how you sign up:

Both sign-up methods start on the Live Hub website. Select Sign Up or Login at the top of the page.

The Live Hub sign-in page provides the same two actions under different names. Create new user corresponds to Sign Up, and Sign in corresponds to Login.

Sign up

Signing up creates both your user identity and your Live Hub account. Regardless of the sign-up method you choose, the process ends in the Create new account dialog box.

Sign up with Live Hub credentials

To register a new user with Live Hub credentials:

  1. On the Live Hub website, click Sign Up.

  2. In the 'First name' and 'Last name' fields, type your name.

  3. In the 'Email' field, type your email address.

    This address is the user name you sign in with, and it must not already belong to another Live Hub user: there is one user per address.

  4. Optional: In the 'Phone number' field, type your phone number.

  5. In the 'Password' and 'Confirm password' fields, type the password you want to use.

    A password is 8 to 16 characters and must include at least three of the following four categories: lowercase letters, uppercase letters, digits, and special characters. For a list of the supported special characters, see Change your password.

  6. Click Create new user.

  7. Open the email that AudioCodes Cloud Services sends you, and follow the link in it to verify your address.

    Verify the address before you sign in for the first time. If the message does not arrive, check your spam folder.

  8. Sign in with the email address and password you registered.

    Verification returns you to the sign-in page, so you can sign in from there. See Sign in. Live Hub then displays the Create new account dialog, described in Create your first account.

Sign up with Microsoft Entra ID

If your organization uses Microsoft Entra ID, you do not need to register a Live Hub user. The first time you sign in with your Microsoft work account, Live Hub automatically creates your user.

Sign Up and Create new user are intended for users who sign in with Live Hub credentials. If you sign in through Microsoft Entra ID, do not use these options.

To sign up with your Microsoft work account:

  1. On the Live Hub website, click Login.

  2. Under 'Login with your external account', click Login with Microsoft.

  3. Complete the Microsoft sign-in.

    Live Hub then displays the Create new account dialog, described in Create your first account.

Create your first account

If your user does not belong to an account, Live Hub prompts you to create one the first time you sign in, regardless of the sign-in method you use. Live Hub creates a standalone account on the Trial plan and adds you to the Administrator, Billing Administrator, and Account Manager groups for that account. See Account types and Account plans.

To create your first account:

  1. In the 'Account name' field, type a name for the account.

    The name can contain up to 80 characters and cannot include a semicolon.

  2. Optional: Turn on 'Require MFA at login' to make multi-factor authentication a condition of signing in to this account.

  3. Optional: In the 'Account description' field, type a description of the account.

  4. Select the 'I have read and agree to the Terms and Privacy Policy.' checkbox.

  5. Click Create account.

    If the account is ready, Live Hub switches you to it automatically. If the account requires administrator approval, Live Hub notifies you. See Create an account.

After you create the account, the quick setup wizard starts and guides you through the initial configuration. You only sign up once. To create additional accounts later, see Create an account.

Sign in

You can sign in with either set of credentials from the same screen.

To sign in to Live Hub:

  1. On the Live Hub website, click Login.

  2. Sign in with the credentials you registered:

    • Live Hub credentials: In the 'Email' and 'Password' fields, type your email address and password, and then click Sign in to LiveHub.
    • Microsoft Entra ID: Under 'Login with your external account', click Login with Microsoft, and then complete the Microsoft sign-in.

    Live Hub opens on the Dashboard. See Tour the interface. If you belong to more than one Live Hub account, Live Hub opens the account you used most recently; to switch to a different account, see Switch accounts.

Change your MFA method

On the sign-in screen, select 'Change MFA Method' to choose the second authentication factor that Live Hub uses. You can receive a verification code by email or use a code from an authenticator app.

To change your MFA method:

  1. On the sign-in screen, click Change MFA Method.

  2. Enter your credentials, and click Continue.

  3. Type the verification code sent to your email address, and click Verify code.

  4. Select E-mail or Authenticator, and click Continue.

Sign out

To sign out of Live Hub:

  1. Click your profile icon in the top-right corner of the Live Hub window.

  2. Click Logout.